Shipping

We believe in giving you the best possible experience, which includes hassle-free and affordable shipping. To keep costs low, we choose the least expensive shipping option available based on the weight of the package. This means that your order may arrive via USPS, UPS, FedEx, or another carrier, depending on what is most cost-effective.

Shipping Schedule

We ship throughout the week, but not always every day. Our team works hard to fulfill your order as quickly as possible, but please allow two business days for us to process and ship your order. You will receive a tracking number once your order has shipped, so you can keep an eye on its progress.

Delivery Time

Delivery times vary depending on your location and the shipping carrier used. Typically, orders should arrive within 7 days of being shipped. Please note that delivery times may be longer during peak shopping seasons or due to carrier delays.

International and Non-Contiguous U.S. Shipping

At this time, we do not offer international shipping. If you live in Alaska or Hawaii, you can email us so we can figure out what the shipping cost would be for the items you want to purchase.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Thanks for choosing Goblins and Growlers.

Order Cancellation

Once an item has been purchased, the order cannot be cancelled. This is because our orders are sometimes processed and shipped off very quickly, and we cannot guarantee that we will receive your cancellation before your order is shipped to you. All sales are final.

Defective or Damaged Items

We only replace items if they are defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 7 days of receiving your order at [email protected] with a photo of the item and a description of the issue.

Exchange Process

If you need to exchange a defective or damaged item for the same item, please send us an email at [email protected]. Once we receive your email, we will provide you with instructions on how to return the item.

Acceptance of Returns Policy

By purchasing from our store (goblinsandgrowlers.bigcartel.com), you accept and agree to our Returns Policy. If you have any questions or concerns, please do not hesitate to contact us at [email protected].